{"id":6045,"date":"2025-01-20T11:26:57","date_gmt":"2025-01-20T10:26:57","guid":{"rendered":"https:\/\/sinora-cases.com\/company-lifetime-warranty\/"},"modified":"2026-04-10T10:43:44","modified_gmt":"2026-04-10T08:43:44","slug":"company-lifetime-warranty","status":"publish","type":"page","link":"https:\/\/sinora-cases.com\/en\/company-lifetime-warranty\/","title":{"rendered":"Service &#8211; Lifetime warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6045\" class=\"elementor elementor-6045 elementor-5999\" wpc-filter-elementor-widget=\"1\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac81ce3 e-flex e-con-boxed e-con e-parent\" data-id=\"ac81ce3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f4cfe54 e-con-full e-flex e-con e-child\" data-id=\"f4cfe54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3824c35 elementor-widget elementor-widget-text-editor\" data-id=\"3824c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In addition to statutory warranty rights, SINORA offers a voluntary, <strong>limited \u2018lifetime warranty\u2019 &#8211; up to a maximum of 30 years<\/strong> &#8211; on all injection moulded cases made from polypropylene (PP) cases purchased after 01\/01\/2025.<\/p>\n<p>To process your warranty claims correctly, certain conditions must be met.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-209e85d e-con-full e-flex e-con e-child\" data-id=\"209e85d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43e2620 elementor-widget elementor-widget-image\" data-id=\"43e2620\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1010\" height=\"664\" src=\"https:\/\/sinora-cases.com\/wp-content\/uploads\/2024\/02\/kunststoff-granulat.jpg\" class=\"attachment-large size-large wp-image-1985\" alt=\"Transport case made of plastic granules\" srcset=\"https:\/\/sinora-cases.com\/wp-content\/uploads\/2024\/02\/kunststoff-granulat.jpg 1010w, https:\/\/sinora-cases.com\/wp-content\/uploads\/2024\/02\/kunststoff-granulat-600x394.jpg 600w, https:\/\/sinora-cases.com\/wp-content\/uploads\/2024\/02\/kunststoff-granulat-300x197.jpg 300w, https:\/\/sinora-cases.com\/wp-content\/uploads\/2024\/02\/kunststoff-granulat-768x505.jpg 768w\" sizes=\"(max-width: 1010px) 100vw, 1010px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2719540 elementor-widget elementor-widget-image\" data-id=\"2719540\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"182\" height=\"182\" src=\"https:\/\/sinora-cases.com\/wp-content\/uploads\/2026\/04\/siegel-warrenty.png\" class=\"attachment-medium size-medium wp-image-7668\" alt=\"SINORA lifetime warranty\" srcset=\"https:\/\/sinora-cases.com\/wp-content\/uploads\/2026\/04\/siegel-warrenty.png 182w, https:\/\/sinora-cases.com\/wp-content\/uploads\/2026\/04\/siegel-warrenty-150x150.png 150w, https:\/\/sinora-cases.com\/wp-content\/uploads\/2026\/04\/siegel-warrenty-100x100.png 100w\" sizes=\"(max-width: 182px) 100vw, 182px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30c7de3 e-flex e-con-boxed e-con e-parent\" data-id=\"30c7de3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c3e11f8 e-con-full e-flex e-con e-child\" data-id=\"c3e11f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54d515d elementor-widget elementor-widget-text-editor\" data-id=\"54d515d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>1. scope of warranty<\/h3>\n<p><\/p>\n<p class=\"mb-0 strong\">Covered damages:<\/p>\n<ul>\n<li>Manufacturing defects<\/li>\n<li>Material defects<\/li>\n<li>Functional defects<\/li>\n<\/ul>\n<p><\/p>\n<p class=\"mb-0 strong\">Excluded damage:<\/p>\n<ul>\n<li>Damage caused by improper use (e.g. deliberate throwing, running over).<\/li>\n<li>External forces, modifications, normal wear and tear (e.g. wheels on trolley cases).<\/li>\n<li>Accessories such as foam inserts or interior fittings.<\/li>\n<\/ul>\n<p><\/p>\n<p class=\"mb-0 strong\">Limitation of value:<\/p>\n<p><\/p>\n<p class=\"mb-4\">The warranty is limited to the product value of the empty case. Replacement products are also covered by the lifetime warranty.<\/p>\n<h3 class=\"mb-0\">2. proof of warranty<\/h3>\n<p><\/p>\n<ul class=\"mb-4\">\n<li><span class=\"strong\">Proof of purchase required:<\/span><br \/>\nThe customer must provide proof of purchase (e.g. an invoice).<\/li>\n<li><span class=\"strong\">Acceptance of the warranty terms:<\/span><br \/>\nBy making a purchase, the customer accepts the warranty terms published on the SINORA website.<\/li>\n<\/ul>\n<p><\/p>\n<h3 class=\"mb-0\">3. terms of use<\/h3>\n<p><\/p>\n<ul class=\"mb-4\">\n<li><span class=\"strong\">Intended use:<\/span><br \/>\nThe warranty only applies if the case has been used for its intended purpose (e.g. transport of sensitive devices).<\/li>\n<li><span class=\"strong\">Environmental influences:<\/span><br \/>\nDamage caused by extreme conditions (e.g. chemical exposure, temperatures outside -30 \u00b0C to +80 \u00b0C) is not covered.<\/li>\n<\/ul>\n<p><\/p>\n<h3 class=\"mb-0\">4. Exclusions and limitations<\/h3>\n<p><\/p>\n<ul class=\"mb-4\">\n<li><span class=\"strong\">Modifications and repairs:<\/span><br \/>\nModifications or unauthorised repairs by the customer invalidate the warranty.<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li><span class=\"strong\">Wear parts:<br \/>\n<\/span>Parts such as seals or wheels are subject to natural wear and tear and are excluded from the warranty. This also applies to water resistance. We recommend regularly cleaning the seal and performing a thorough visual inspection. Additionally, the case should be tested for water resistance at least once a year.<br \/>\nTo ensure the long-term function of the EPDM seal, we recommend treating it regularly with a suitable silicone or rubber care product. Make sure to use an acid-free and solvent-free product to avoid compromising the material properties of the seal. Apply the care product sparingly and evenly, and remove any excess residue.<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li><span class=\"strong\">Interior fittings:<\/span><br \/>\nFoam inserts or customized fittings are excluded from the lifetime guarantee.<\/li>\n<\/ul>\n<p><\/p>\n<h3 class=\"mb-0\">5. Complaints process<\/h3>\n<p><\/p>\n<ul class=\"mb-4\">\n<li><span class=\"strong\">Contact us:<\/span><br \/>\nIn the event of a complaint, please contact SINORA customer service (e-mail: mail.eu@sinora-cases.com) or an authorised specialist dealer<\/li>\n<li><span class=\"strong\">Fault description:<\/span>\n<ul>\n<li>Describe the fault in detail.<\/li>\n<li>Please provide us with clear photographs and the original receipt to ensure swift processing.<\/li>\n<li>Provide your contact details, proof of purchase and purchase data.<\/li>\n<\/ul>\n<p><\/li>\n<p> \t<\/p>\n<li><span class=\"strong\">Inspection and processing:<\/span>\n<ul>\n<li>SINORA will check whether the defect is covered by the warranty.<\/li>\n<p> \t<\/p>\n<li>For valid warranty claims, the case will either be repaired, replaced (possibly with a successor model if the original product is no longer available),\u00a0 or a free replacement part provided for self-installation. The most cost-effective solution will always be chosen. The decision on the method rests at the discretion of the seller or SINORA.<\/li>\n<p><\/ul>\n<p><\/li>\n<p> \t<\/p>\n<li><span class=\"strong\">Assumption of costs:<\/span>\n<ul>\n<li>SINORA will bear the costs of repair or replacement and also covers the shipping costs.<\/li>\n<p> \t<\/p>\n<li>Place of fulfilment is the registered office of SINORA Cases\/Solidplex GmbH (D-63897 Miltenberg, Germany).<\/li>\n<p> \t<\/p>\n<li>The guarantor is Solidplex GmbH, Laurentiusstr. 39, D-63897 Miltenberg.<\/li>\n<p><\/ul>\n<p><\/li>\n<p><\/ul>\n<p><\/p>\n<h3 class=\"mb-0\">6. exclusion due to improper use<\/h3>\n<p><\/p>\n<ul class=\"mb-4\">\n<li><span class=\"strong\">Mechanical damage:<\/span><br \/>\nOverloading, intentional damage or improper storage will lead to exclusion.<\/li>\n<li><span class=\"strong\">Improper use:<\/span><br \/>\nUse for unauthorised purposes (e.g. storage of aggressive chemicals).<\/li>\n<\/ul>\n<p><\/p>\n<h3 class=\"mb-0\">7. Responsibilities of SINORA<\/h3>\n<p><\/p>\n<ul class=\"mb-4\">\n<li><span class=\"strong\">Complaints contact:<\/span><br \/>\nComplaints can be made in writing by e-mail to the customer service e-mail: mail.eu@sinora-cases.com<\/li>\n<\/ul>\n<p><\/p>\n<h3 class=\"mb-0\">8. Legal framework conditions<\/h3>\n<p><\/p>\n<ul class=\"mb-4\">\n<li><span class=\"strong\">Voluntary guarantee:<\/span><br \/>\nThe limited \u2018lifetime guarantee\u2019 is voluntary and supplements the statutory warranty claims.<\/li>\n<li><span class=\"strong\">Liability:<\/span><br \/>\nSINORA is not liable for the contents of the case or for foam inserts. Alterations, misuse or negligent handling exclude any warranty claims.<\/li>\n<li><span class=\"strong\">Local requirements:<\/span><br \/>\nDifferent countries may have specific legal requirements that must be additionally observed.<\/li>\n<\/ul>\n<p>Status: 01.01.2025<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd7396f e-flex e-con-boxed e-con e-parent\" data-id=\"bd7396f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-66bf140 e-con-full e-flex e-con e-child\" data-id=\"66bf140\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f261762 elementor-widget elementor-widget-text-editor\" data-id=\"f261762\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"mb-0\"><strong>Order protective and transport cases online<\/strong><br \/>\n<a href=\"https:\/\/sinora-cases.com\/en\/shop\/\"><i class=\"fa-solid fa-caret-right\"><\/i> Directly to the online shop<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In addition to statutory warranty rights, SINORA offers a voluntary, limited \u2018lifetime warranty\u2019 &#8211; up to a maximum of 30 years &#8211; on all injection moulded cases made from polypropylene (PP) cases purchased after 01\/01\/2025. To process your warranty claims correctly, certain conditions must be met. 1. scope of warranty Covered damages: Manufacturing defects Material [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ocean_post_layout":"full-screen","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"SINORA - 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